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A.L. Freedlander LRC LibGuides: Tech Support

Subject guides, research assistance, resources and reading material compiled by LRC staff.




Learn more:

Tech Tips Archive

Click here to view the Student Technology Services support policy and user agreement.

Where Do I Go If I...

Forgot a campus network/Haywired password:

Help Desk: 828.565.4009
ITS: 828.565.4009

Forgot a Moodle password:

Distance Learning: 828.627.4619

Can’t access the campus wireless network:

Help Desk: 828.565.4009
LRC: 828.627.4550

Need help with HCC software & computers:

Help Desk: 828.565.4009

Need help with a laptop:

Help Desk: 828.565.4009

The Help Desk is committed to finding solutions to student computer issues. We welcome all questions and will advise students on additional resources for issues outside of Help Desk policy.

Student Technology Support Help Desk

The Student Technology Support Help Desk is located inside of the A.L. Freedlander LRC and provides assistance to students and faculty with computer and technology questions. Services include:

  • Accessing Moodle, Haywired, or the campus network
  • Accessing the campus wireless network
  • Wireless network troubleshooting
  • Assistance with campus software, including Office 2013

For assistance outside of help desk hours please visit our Technical Support page.

HCC Computing FAQ

How do I log in to a campus computer?

Why should I use my student account instead of the generic login?

How do I log in to the Guest wireless network?

How do I log in to the HCC-Campus wireless network?

Are there any other steps that can help me connect or stay connected to the networks?

Video Tutorials

You can view all of our Tech Tips Tutorials Videos on our LRC You tube channel.

Recent Additions:

Connecting to the campus wifi network

Embedding video in PP slides

Zipping Files

Desktop Shortcuts

Computer Lab Hours